Mobile banking: 2-8 hours typically. Crypto: 15-60 minutes. Weekend processing may be slower.
My deposit isn't showing
Wait 5 minutes first. If still missing, contact support with your transaction ID and payment details.
Why was my withdrawal rejected?
Common reasons: incomplete verification, active bonus wagering requirements, payment details don't match account name. Contact support for specific reason.
Betting & Games
What sports can I bet on?
Cricket, football, kabaddi, tennis, basketball, volleyball, esports, and more. Cricket has the most extensive market coverage.
What's the minimum bet?
Sports: 20 BDT. Slots: 2-5 BDT. Live casino: 50-100 BDT depending on table.
How does cash out work?
Cash out lets you settle bets before the event ends. The offered amount depends on current odds. Available on most pre-match and live bets.
Are casino games fair?
Games use certified random number generators from licensed providers. Crash games like Aviator use provably fair systems where results can be verified.
Bonuses
What are wagering requirements?
The amount you must bet before withdrawing bonus winnings. Example: 28x wagering on 1000 BDT bonus means betting 28,000 BDT total.
Which games count toward wagering?
Slots typically 100%. Table games and live casino 10-20%. Some high-RTP games may be excluded. Check specific bonus terms.
Can I withdraw without completing wagering?
You may withdraw your deposit, but this usually forfeits the bonus and bonus winnings. Read specific terms as policies vary.
Technical Issues
Website not loading
Clear browser cache, try different browser, check internet connection. Try using a VPN if access seems restricted.
App keeps crashing
Update to latest version, clear app cache, ensure enough storage space, restart your phone. Reinstall if problems persist.
Games loading slowly
Check your internet speed — 4G or WiFi recommended. Close other apps. Live casino games need stable 5+ Mbps connection.